These are the terms and conditions of a reader accessing and reading the Art Du Sexe website 

1. AGE OF CONSENT

By placing an order at Art Du Sexe, you declare that you are of the appropriate legal age to purchase the items. If we discover that you are not legally entitled to order certain goods, we will not be obliged to complete the order. The legal age to purchase bondage and sex toys in the UK is 18, our staff reserve the right to ask for ID with every purchase of these items.

2. CONTRACT FORMATION

All orders received by Art Du Sexe are subject to acceptance and availability we keep the excitement by offering new experiences in boxes and the selection of products might be different from one month to another.

We never disclose any the details of your order with anyone.

While we work to ensure that product information on our website is correct, on occasion manufacturers may alter their ingredient lists. Actual product packaging and materials may contain more and/or different information than that shown on our website. All information about the products on our website is provided for information purposes only. We recommend that you do not solely rely on the information presented on our website. Please always read the labels, warnings, and directions provided with the product before using or consuming a product. In the event of any safety concerns or for any other information about a product please carefully read any instructions provided on the label or packaging and contact the manufacturer. Content on this site is not intended to substitute for advice given by medical practitioner, pharmacist, or other licensed health-care professional. Contact your health-care provider immediately if you suspect that you have a medical problem. Information and statements about products are not intended to be used to diagnose, treat, cure, or prevent any disease or health condition. Art Du Sexe accepts no liability for inaccuracies or misstatements about products by manufacturers or other third parties. This does not affect your statutory rights.

3. RETURNS POLICY please note that due to Covid-19 and Brexit restrictions, returns and refunds can be delayed. For further advice please contact info@artdusexe.co.uk

This policy applies to all orders placed through our website www.artdusexe.co.uk

We expect to receive return request forms that are correct, and fully completed, within 14 days of you receiving your Order. 

Please make sure to include your order number when filling the form. We kindly ask if you could say why you have chosen to return your products in the description field as the answers you provide help to improve our products and service. However, please note that you are under no obligation to provide any details if you do not wish to.

Please return your parcel as soon as you receive your returns authorisation from our customer care team. Orders must be sent back to us within 14 days of you receiving your returns authorisation number. Any orders sent outside this time will be returned to the sender.

Any unauthorised order returned to us will be returned to the sender. 

Products must be unused and in their original packaging with seals still attached and intact when they are returned to us. We reserve the right to consider the condition of any product that you wish to return and make any deductions if there are indications that the product, its seals have been used, removed, broken, or tampered with.

Please note that the above do not apply to faulty or incorrectly supplied products where your statutory rights are unaffected.

Your right to cancel or return a product does not apply to certain types of products. Here is a list of a non-exhaustive list of the types of products you cannot cancel or return:

·       Sex Toys in any condition due to hygiene concerns, unless faulty

·       Intimate play items including candles, lubricants, massage oils, orgasm balm and toy cleaner which have been opened, tested or partially used

·       Bondage items in any condition unless faulty due to hygiene concerns: Ball Gags, Collars, Wrist Cuffs, Ankle Cuffs, Spanking Tools, Spreader Bars, Harnesses, Blindfolds, Eye Masks, Jewellery, Nipple Pasties, Clamps and Feather Ticklers

·       Incomplete, damaged, worn, altered and washed items.

·       Gift vouchers are non-refundable and cannot be exchanged for cash.

·       Products which are bespoke, have been made to measure, altered, or personalised to your specification.

·       Events tickets.

Please note that this do not apply to faulty or incorrectly supplied products where your statutory rights are unaffected.

Process for returning a UK Order by post

1.     Please fill and submit our refund and return form within 14 days of receiving your order.

2. receive a return authorisation number and your return label which is included in the box.

3. Package your return securely and include original packaging together with the return label received from us.

4. post the item to us and please obtain a certificate of posting from your postal service

5. Your return will be processed and a replacement or refund for products will be arranged, always within 14 day

Process for returning an International Order by post

International customers are welcome to return or exchange items and always when our returns policy detailed above are fully followed. International customers should contact our customer care at info@artduesexe.co.uk for more information on how to return their order.

International customers are responsible for all postage, customs and duties costs involved in returning an order to us, this of course does not apply to faulty or incorrectly supplied products where your statutory rights are unaffected.

4. ONLINE REFUND POLICY

Refunds will be credited back to the payment method used for the order.

A confirmation email will be sent once your refund has been processed, and it may take up to a further five working days for your bank to process the payment.

5. OUR EXCHANGE POLICY

Please list the details of the items that you are exchanging on your returns form i.e product name and reason for returning it. 

Please make sure of returning all the items within the main box which it can be foldable but received in perfect condition, if the main box is not received, we’ll reserve our rights for a refund.

If you would like to exchange for an item of higher value then we will bill you via your original payment method. 

If you would like to exchange for an item of lower value we will refund the difference via your original payment method.

If the item or box you have requested as an exchange is no longer in stock upon receipt of your returned goods you will be contacted to select a new item, box or accept a refund. 

Please allow for standard shipping times, found on our delivery page for exchanges. 

6. WHEN RETURNS ARE REPEATED

We monitor the number of returns made by customers, and repeated returns will be flagged and may, at our discretion, lead to the closure of your Art Du Sexe account.

7. EVENTS BOOKING TERMS & CONDITIONS

Our events are non-refundable.

If you are unable to attend and wish to nominate a replacement attendee, please contact our customer care team at info@artdusexe.com at least 48 hours before the event.

Should your event be cancelled, we will offer you the choice of a refund or tickets for an alternative event. We cannot refund any other expenses incurred.

We reserve the right to refuse admission.

9. SALE

Discounts are applicable on selected items and boxes only while stocks last.

Art Du Sexe reserves the right to withdraw or alter the details of this offer at any time. Due to the nature of Sale, prices are subject to change as the sale continues and as stock becomes more limited.

We are, unfortunately unable to offer to refund the price difference should you have ordered before the prices were reduced further.

10. INTERNATIONAL ORDER SHIPPING 

Duties and taxes incurred in the shipping of international orders are the responsibility of the customer

International shipments over the weight of 2kg may incur extra shipping charges which will be communicated at point of shipping by our customer care team

Delivery Page and Shipping Charges

COVID-19 and Brexit announcement: 

We work hard to ensure that our deliveries are dispatched and reach their destination without delays, however delivery and customs clearance (especially for EU orders) may take longer than normally expected.

Orders placed before 3pm Monday to Friday are despatched the same day, Royal Mail will not deliver Saturday or Sunday.

Estimated delivery times are to be used as a guide only and depending upon the country, can take longer. Please contact  Customer Care if you require quicker delivery, additional charges may apply. All orders are shipped from the UK. 

CONTACT US 

We would love to hear from you. Please get in touch using the form below for any feedback, stockist inquiries, career, or business opportunities.

Alternative, for any questions relating to your order please contact at info@artdusexe.co.uk or call us on (+44) 0 8000016983

Discreet, plain packaging

Your privacy is very important to us, THIS IS WHY WE OFFER 100% Discretion assured. All orders are shipped in plain and discreet packaging. 

Payments on your card/ bank statement are displayed as Art DS LTD giving not indication of the nature of your purchase, so that you can shop with confidence. 

The printed address label is the only marking on your package. Royal Mail requires us to have a return address on your parcel, which is shown as Art Du Sexe.

Each of your purchases are wrapped individually we remove prices and labels, and this is to keep the content of the box with your intimate secrets until you decide with who you wish to share them with. Art Du Sexe is proud to offer you discreet and plain packaging.  

All orders placed after 3:00 pm on a Friday will be processed on Monday.

Art Du Sexe ships to the UK AND Europe, please allow 7-10 working to receive your orders. 

Please contact us if you wish to receive our SERVICES or experience boxES to a country that is not listed above and we may be able to arrange an alternative postage for you. 

There are some size restrictions for the following products Riding Crops, Canes, or certain Spreader Bars internationally.

We never disclose any the details of your order with anyone.

Discreet International Packaging 

We are required to mark packages discretely according to standard international codes. Our sex toys are marked as ‘novelty toys’. Sadly, we have no control or responsibility over import duties for international orders and cannot predict what countries will individually take or charge.